A high-performance team is a concept within organizational development which refers to a team, organization or virtual group that is highly focused on its goals to achieve superior business results.
A high-performance team is one in which you have the right people doing the right things the right ways for the right clients at the right times for the right reasons.
Do you have a high-performance team? The following checklist of behaviors and attributes of high-performance teams can help you figure that out:
- Have a clear vision and are committed to a common purpose.
- Have clearly defined roles and responsibilities.
- Are committed to ongoing, honest and effective communication. Included in this is: having tactical daily huddles; weekly and monthly team meetings; and strategic quarterly and annual off-site meetings.
- Have a compelling and differentiating story that all team members can articulate.
- Commit to high productivity daily. Included in this is utilizing time-blocking strategies; consistently utilizing a contact management system; engaging in effective workflow among team members; executing a task priority system; being purposeful and intentional in daily work with a high focus on proactivity; systematizing and documenting all repeated activities as standard operating procedures; spending 10 percent of time on the business every week; embracing technological resources to drive efficiency; and being cross-trained and having back-up systems.
- Consistently demonstrate a positive, can-do and will-do attitude. This includes: going above and beyond job descriptions; being solutions-focused and committed to problem solving; and innovating to drive efficiency and productivity.
- Have strong personal accountability. This includes believing in self-leadership; having short- and long-term goals; owning mistakes; frequently evaluating individual, team, and business performance; embracing giving and receiving constructive criticism; understanding role and value in the vision and overall success of the group; and ensuring that words and actions are consistently aligned.
- Are committed to ongoing personal and professional growth. This includes being masters of their craft; engaging in all firm-provided professional development opportunities; investing in themselves; subscribing to valuable online and offline learning publications; and seeking professional credentials.
- Are committed and respectful to the leader, the team and themselves. This includes embracing autonomy within their role and embracing collaboration within the team; respecting the ultimate decisions made; and seeking ways to help each other and the team succeed.
- Celebrate successes. This includes making time to “smell the roses” and have fun together and recognizing each person’s contributions to the team.
- Master the fundamentals. This includes setting the highest standards for their work; displaying integrity in all things; always putting the clients’ best interests first and foremost; and maintaining mutual respect and trust.
As you consider your staff and team members, identify opportunities for improvements to drive high performance.
Sarah E. Dale
Krista S. Sheets