I have been fortunate in my career to work for some truly great organizations. My current organization has won a number of “best place to work” awards. Recently, we introduced the best place to work concept to our affiliated advisers.
One way to assess whether an organization is a best place to work is to measure employee satisfaction. The Gallup Organization has identified 12 criteria, based on what workers value most in their places of employment, to use in determining how employees feel about their job and employer.
The 12 criteria are:
- I know what is expected of me at work.
- I have the materials and equipment I need to do my work right.
- At work, I have the opportunity to do what I do best every day.
- In the last seven days, I have received recognition or praise for doing good work.
- My supervisor, or someone at work, seems to care about me as a person.
- There is someone at work who encourages my development.
- At work, my opinions seem to count.
- The mission/purpose of my company makes me feel my job is important.
- My associates (fellow employees) are committed to doing quality work.
- I have a best friend at work.
- In the last six months, someone at work has talked to me about my progress.
- In the last year, I have had opportunities at work to learn and grow.
I use these criteria in my own small department by asking employees to respond—anonymously—to each of the 12 statements on a scale of 1 to 10 (10 = high agreement). They place their assessments in the inbox of one employee who agrees to tally results. I get the average score and range for each question. Even using anonymous data, I always learn ways to improve from this easy exercise.
For more information about the criteria, get a copy of First, Break All the Rules by Marcus Buckingham and Curt Coffman, or read “The Collective Advantage” by Susan Ellingwood on the Gallup Management Journal Web site.
Managing Principle of Practice Management
Commonwealth Financial Network