Top 3 Excuses for NOT Using a Website to Market Your Firm in 2014


1. “I’ve been practicing for 20+ years and never needed one.”

Gee, if I had a dime for every time I heard this one. It’s true. There are advisers practicing today that have never had a website because they’ve never “needed’ a website. I’m assuming these are the same advisers who hung on to the pager until 2002 because they “didn’t need a cell phone.” Once you learned how to use that brand new cell phone, it may seem like you couldn’t function without it.

Now, I’m not comparing cell phones and websites (they’re apples and oranges, really) but, the adoption of new technology is often inevitable because it truly adds value. A great website adds value by helping connect you with your ideal client, make you look really great online and earn new business.

And … what if you did have one for those 20+ years? Or, think about even the past one year. Consider the impact a great online presence can have for your business. If your business is doing well without a website, think about how great it could be with a website.

2. “I get all of my new clients from referrals.”

I moved to Vancouver, British Columbia from South Georgia (YOLO, right?) in 2012 and every time I visit home I make a trip to see my family dentist. Until now. I actually asked around and got plenty of referrals for dentists in Vancouver, and what did I do? I Googled every one of them.

It’s kind of a new fact of life. The first thing a referral will do is Google your name or the name of your firm and seek information about you before they pick up the phone (almost 90 percent of Americans do this today). If they don’t like what they see (or, if they can’t find any information about you at all) you can’t really expect a call.

Here’s a small piece of homework: Google yourself! What shows up on the results page? Try and view it from the perspective of a referral. It’s really great when you get a referral, right? Just make sure you are making a positive first impression when they search for you online.

Here’s an interesting idea: what if your website actually helps you get more referrals?

3. “Websites are money-suckers.”

Here’s the thing: actually, some websites are money-suckers. Marketers (like myself) are always saying that your adviser site needs to be current, fresh, and up-to-date. If you have to pay someone every time you update your site (the horror!) then it probably is sucking up a lot of money if you’re dedicated to maintaining it.

From the perspective of this marketer, a great website is a website that adds value to a firm. Does your website help you earn new business? Connect with your existing clients? Validate your expertise and experience? Help visitors create a really great first impression?

I’m a firm believer that your adviser website should deliver a strong ROI. If you have a website that’s draining your marketing budget but not actually helping win new business, it’s a problem that needs to be addressed.

Maggie Crowley 1Maggie Crowley
Marketing Coordinator
Advisor Websites
Vancouver, British Columbia

2 thoughts on “Top 3 Excuses for NOT Using a Website to Market Your Firm in 2014

  1. Maggie, you’ve brought up a topic that certainly can be frustrating to marketers (especially #2!). Without proactively marketing (via content and ultimately your web site) you wait for the phone to ring…referrals are fantastic, but as you point out (1) they will google you and (2) you have little control over when they are coming (unless you have an intense referral marketing strategy). I am always amazed how many surprises I get from my online presence. You open the door to many more opportunities!

  2. Hi Kristin, it’s always surprising to meet a business owner who doesn’t have a website (it happens more than you can imagine!) but today it’s crucial. Thanks for your kind words, Kristin!

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